Can I track my Order?

Answer : As soon as your order leaves our warehouse, you will receive a Track and Trace code from Post NL with which you can track your order.

When will I receive my Order?

Answer : once your order has been placed, the process will continue at Post-NL or UPS on Mondays, Tuesdays, Wednesdays. We would like you to know that it takes 1-2 days to hand over your order to Post NL and UPS. We appreciate your patience and understanding for this and we would like to start the order in the process as soon as possible.

If your signature is required, you will still receive your order upon delivery. If you are not at home, UPS will leave your package with a note when and how you can accept your order. If you cannot receive your order, we will ship the order and Post-NL will then send it back to us. We cannot be reached if it is not possible to ship the order.

Shipping Location: Netherlands:

Process: 1-2 days

Delivery: 1-4 days

Total time: 1-5 days

Shipping location Europe

Process: 1-2 days

Delivery: 2-5

Total time: 3-7 days

*Custom items will ship within 7 business days.

My Order has not been delivered, what now?

Answer: Due to the Corona virus, countries around the world are taking measures that can extend the processing and delivery time of packages. For details about delivery, we recommend that you check your Track and Trace code, which you will receive by email. Your package may have been delayed.

I have received the wrong order, what can I do?

Answer : Return the products. when it arrives at our warehouse, we will start refund process and we will email about it. If your Return form is incorrect. please send us an email about this so that we can quickly get started on the return costs. If you still want the products and it is still in stock, please place a new order via our website.

RETURN

What is Return periods?

Answer : You have time options to return your order within 14 working days after the date of shipment. Make sure that products that are returned are not damaged and of course have a shipping label. make a copy or a photo of your return until we process it.

What interim period will my returns process start?

Answer : Returns process will take a maximum of 14 working days. When the returns process starts, the following number of refunds will be transferred, followed by:

IDeal / Bank Contact: The amount will be credited back to your account within 5 working days. Paypal: the amount will then be refunded to Paypal account within 3 working days. You will then receive email.

NB! Returned products are your responsibility after they have arrived at the department store. Please ensure that box is not damaged. Always request proof of shipment from Postpunt.

I have not received my Returns form, what now?

Answer : There is no problem! Place a Note on Returned Box with your name, order number & email address.

Can I exchange my products?

Answer : It is probably not possible to exchange products. Do you want different size or color? you will then have to place your order again.

Return conditions

• Returns are only accepted in the Return period within 14 working days.
• Unfortunately, designer T-shirts that have been made cannot be returned if they are damaged. Unfortunately, no refund process will start.
• You are responsible for the costs and risks of shipping on your personal account.
• We accept Return if there is Original return form with Return label & box. Damaged and used products will then be returned.
• Without a Track and Trace code, no investigation into lost products will be initiated. Stay alert, proof of shipment with Track & Trace is required for a refund.